When your doctor is not listening, you should not have to fight to be believed
HEARD helps you document your symptoms, prepare for appointments, escalate concerns, and coordinate care, so the people treating you take you seriously.
Why HEARD Exists
HEARD was born from a life-or-death experience. Our founder, Rachell Dumas — a registered nurse with over a decade of healthcare experience, over a decade specializing in the implementation and maintenance of electronic health record systems, holder of an MSN in Nursing Informatics, and a Doctoral Candidate in Nursing Informatics — spent years being dismissed by healthcare providers while suffering from a serious neurological condition that required two brain surgeries and nearly cost her life. HEARD is the tool she wished existed — built so no one else has to fight alone to be believed.
"I almost lost my life because my voice didn't matter. HEARD exists to make sure every patient's voice is impossible to ignore."
— Rachell Dumas, RN, MSN · Founder & CEO
What changes when you use HEARD
Four moments where being dismissed usually happens, and what HEARD does about each one.
Symptom documentation
Without itYou describe months of symptoms from memory in a seven minute visit, and it comes out sounding vague.
With HEARDYou arrive with a dated, pattern-tracked record of what happened, how often, and how it affected your life.
Appointment preparation
Without itYou remember the question you actually needed to ask in the parking lot afterward.
With HEARDYou walk in with your concerns ranked and the exact questions to ask, written from your own notes.
Escalation messages
Without itYour concern gets brushed off and you do not know who to tell or how to say it without sounding difficult.
With HEARDYou send a clear, professional message to your provider or hospital administration that is hard to ignore.
Caregiver coordination
Without itFamily members repeat the same story to every new clinician, and details get lost between them.
With HEARDEveryone helping you works from one shared timeline, so nothing has to be explained twice.
Hear from Real Patients
Watch how HEARD is helping patients advocate for themselves.
by Rachell Dumas
by Rachell Dumas
by Rachell Dumas
Have a story to share? Share your experience
Your Voice, Amplified
See how HEARD empowers patients across different healthcare situations.
"HEARD recognizes the symptoms that others might dismiss as 'normal' and helps you advocate for the care you need."
Maternal Care
Postpartum Warning Signs
The Challenge
New mothers often experience symptoms that are dismissed as 'normal postpartum recovery' when they could indicate serious conditions like preeclampsia or hemorrhage.
How HEARD Helps
- Identifies symptoms matching postpartum warning signs
- Provides evidence-based questions to ask your care team
- Documents symptom timeline for emergency visits
- Guides you to request appropriate monitoring
Expected Outcome: Early detection of postpartum complications leads to timely treatment and better outcomes for mothers.
What Our Community Says
Real feedback from early users who are helping shape HEARD.
"Wow! What you have done so far is amazing. There has been so many times (even in my most recent high-risk pregnancy) that I wish I had detailed what went on during my appointments."
I love that this platform gives people the voice that they need to be heard.
Want to share your experience with HEARD?
Share Your FeedbackExperience HEARD in Action
Try our prototype and see how HEARD empowers patients to document, advocate, and be heard.
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Mobile-First Design
Built for real healthcare moments when you need it most
AI-Powered Guidance
Smart suggestions for questions to ask and steps to take
Privacy-First
Your health data stays secure and under your control
🔒 Privacy-first. No data is stored during the demo.
How HEARD works
Designed to support people in the moment and to help organizations understand what support is actually needed.
- Step 1
Share what is happening
A patient or caregiver shares a concern, goal, or healthcare need in their own words.
- Step 2
Get organized and prepared
HEARD helps organize the information and prepare the person to take action at their next appointment or call.
- Step 3
Connect to the right next step
HEARD connects the person with relevant care, benefits, resources, or escalation pathways.
- Step 4
Partners see the patterns
Enterprise partners receive aggregated, de-identified insights about engagement, barriers, and trends.
Choose your path
One connected platform, built for the people receiving care and the organizations supporting them.
Turn patient advocacy into actionable Benefits Intelligence
HEARD helps organizations understand more than enrollment. Our Benefits Intelligence shows how people engage, where they experience barriers, which resources they need, and where existing benefits may be underutilized. Employers and brokers can use these insights to strengthen communication, improve benefits utilization, and make more informed benefits decisions.
Dashboard examples below are empty-state previews. No customer data, sample numbers, or projected outcomes are shown. All enterprise reporting is aggregated and de-identified.
Eligible lives
MeasuredPopulation made eligible by the sponsoring organization.
Awaiting connected data
Invitations and enrollment
MeasuredInvitations delivered and accounts created.
Awaiting connected data
Member activation
MeasuredMembers who complete first meaningful use.
Awaiting connected data
Monthly active users
MeasuredUnique members active in a calendar month.
Awaiting connected data
Advocacy and navigation engagement
MeasuredAdvocacy sessions, preparation, and documentation activity.
Awaiting connected data
Benefits recommendations
MeasuredRelevant benefits surfaced to members.
Awaiting connected data
Benefits referral activity
MeasuredReferral clicks or connections to a benefit or resource.
Awaiting connected data
Confirmed benefit utilization
Coming soonRequires an integration with the benefit vendor or carrier.
Awaiting connected data
Caregiver engagement
MeasuredCaregiver participation and coordination activity.
Awaiting connected data
Common navigation barriers
MeasuredAggregated themes describing where people get stuck.
Awaiting connected data
Employee confidence and satisfaction
Self-reportedCollected through optional in-app prompts.
Awaiting connected data
Engagement trends over time
Calculated estimateDerived from measured engagement across reporting periods.
Awaiting connected data
Endorsed by Industry Leaders
Trusted and supported by organizations committed to health equity and innovation.
Official Perinatal Safe Spot™ Designation
Meet the Team
Built by patients, caregivers, and healthcare professionals who understand the fight.
Rachell Dumas, RN, MSN
Founder & CEO
Rachell is a chronic health patient and nurse informaticist with over a decade of experience in healthcare. Her personal journey through medical dismissal and misdiagnosis — including two brain surgeries — fueled her mission to build HEARD and ensure every patient has the tools to advocate for their care and safety.
Advisory Board
Legal Advisor
Jennifer Petite, JD
Reproductive Endocrinologist
Dr. Luwam Gheidhi
Health Scientist
Dr. Mechelle Adams
Health Tech Investor & Pediatric NP
Dr. Shade' Reid
Doula & Maternal Health Advocate
Satin Marche'
Business & Maternal Health Advocate
Desiree Logan, MBA
Statistician & Clinical Informaticist
Nia Blash
Try HEARD
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Free during early access. No credit card needed.
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