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    Help employees understand, access, and use the benefits you already provide

    HEARD gives employees and caregivers a trusted place to navigate healthcare, prepare for care, document concerns, and connect with relevant benefits. Employers receive aggregated, de-identified Benefits Intelligence to understand engagement, uncover barriers, and improve benefits utilization.

    Request an Employer DemoSee Benefits Intelligence

    The challenges HR teams describe

    • Employees do not understand all available benefits
    • Benefits are scattered across multiple vendors and portals
    • Caregivers spend work time navigating complex healthcare systems
    • Employees may delay care because they do not know where to begin
    • HR teams lack visibility into why benefits are underused
    • Traditional utilization reports show what happened but not the barriers employees faced
    • Employees need personalized navigation without giving employers access to individual health details

    Employer value

    • Give employees one trusted starting point
    • Guide employees toward relevant existing benefits
    • Support caregivers and employees with complex health needs
    • Strengthen benefits communication
    • Identify recurring navigation and access barriers
    • Measure engagement beyond enrollment
    • Support informed benefits planning
    • Provide privacy-protected population-level insights

    Benefits utilization

    A benefit cannot create value if employees do not know it exists, understand when to use it, or know how to access it. HEARD helps close that gap by identifying a person's needs, guiding them toward relevant resources, and measuring the journey from recommendation to engagement and, when integrations allow, confirmed utilization.

    1. Stage 1

      Benefit awareness

    2. Stage 2

      Benefit recommendation

    3. Stage 3

      Employee engagement

    4. Stage 4

      Referral or connection

    5. Stage 5

      Utilization confirmation, when available

    6. Stage 6

      Follow-up and satisfaction

    What employers can measure

    Available today

    • Enrollment and activation rates
    • Monthly and quarterly engagement
    • Feature utilization
    • Benefit recommendations delivered
    • Benefit referral clicks or connections
    • Caregiver engagement
    • Common barriers to accessing care or benefits
    • Satisfaction and experience scores (self-reported)
    • Employee confidence before and after navigation support (self-reported)
    • Aggregate topic and resource trends
    • Month-over-month and year-over-year engagement trends

    Coming soon or integration dependent

    • Coming soonConfirmed utilization, where a benefit vendor or carrier integration exists
    • Coming soonTime from identified need to benefit connection, where the connection can be tracked end to end
    • Coming soonEngagement by approved, privacy-safe cohort, once population size supports safe reporting

    Implementation

    1. 01

      Eligibility setup

    2. 02

      Employer benefit configuration

    3. 03

      Co-branded employee launch

    4. 04

      Employee onboarding

    5. 05

      Engagement campaigns

    6. 06

      Benefits Intelligence reporting

    7. 07

      Quarterly business reviews

    8. 08

      Ongoing optimization

    Request an Employer Demo

    Tell us about your population and we will walk you through HEARD and Benefits Intelligence.

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    Prefer to see the platform first? Explore Benefits Intelligence