Strengthen patient communication before concerns become crises
HEARD is a nurse-founded patient advocacy and navigation platform designed to help patients and caregivers communicate clearly, document concerns, and understand the pathways available to them. Health systems can evaluate HEARD through a structured pilot with defined measures and a privacy and security review.
Where HEARD supports your teams
Patient and caregiver communication
Help patients and families organize what they need to say before, during, and after a visit.
Symptom and concern documentation
Structured documentation of onset, changes, and impact in the patient's own words.
Appointment preparation
Prepared patients use limited visit time on what matters most.
Care navigation
Support for referrals, follow-up, records, and next steps across settings.
Patient experience
Designed to help patients feel prepared, informed, and taken seriously.
Caregiver coordination
Shared context for family members and care partners.
Escalation pathways
Clear guidance on advocates, rapid response, and grievance processes.
De-identified experience insights
Aggregated themes about communication and navigation experiences.
Research and pilot programs
Structured evaluation support for quality, safety, and experience teams.
What a HEARD pilot includes
- 01
Pilot population
- 02
Implementation period
- 03
Patient onboarding
- 04
Staff and stakeholder alignment
- 05
Success metrics
- 06
Privacy and security review
- 07
Data collection
- 08
Research or evaluation opportunities
- 09
Final pilot report
Proposed pilot measures
These are proposed measures to be agreed with your team during pilot design. They are not guaranteed outcomes, and HEARD makes no clinical, safety, or financial outcome claims.
- Patient enrollment and engagement
- Concerns documented
- Resource utilization
- Caregiver participation
- Escalation pathway use
- Time to acknowledgment, when trackable
- Patient confidence (self-reported)
- Patient satisfaction (self-reported)
- Communication experience (self-reported)
- Resolution status, when trackable
Pilot reporting is aggregated and de-identified. HEARD does not replace clinical judgment, emergency services, or your organization's existing safety and grievance processes.
Explore a HEARD Pilot
Tell us about your organization and the population you would like to support.