Last Updated: May 30, 2026
Support
Need help with HEARD?
Email us at:
What We Can Help With
We can help with:
- Account access
- Password reset issues
- App navigation
- Subscription questions
- Technical problems
- Account deletion requests
- Privacy questions
- Reporting bugs
What We Cannot Do
HEARD support cannot provide:
- Medical diagnosis
- Medical treatment
- Prescriptions
- Emergency response
- Legal advice
- Clinical decision-making
For medical emergencies, call 911 or seek immediate medical care.
Before You Contact Support
Please include:
- Your name
- The email connected to your HEARD account
- Device type
- Brief description of the issue
- Screenshots if helpful
Do not include medical records, symptoms, diagnoses, or sensitive health details in support emails unless specifically requested through a secure channel.
Response Time
We aim to respond as soon as possible. During beta, response times may vary as we improve the platform.