Last Updated: May 30, 2026
Privacy Policy
HEARD is a patient advocacy and health documentation platform designed to help users organize health concerns, prepare for healthcare conversations, document care experiences, and create advocacy-related summaries.
HEARD does not provide medical diagnosis, treatment, prescriptions, emergency services, or medical advice. For emergencies, call 911 or seek immediate medical care.
Information We Collect
HEARD may collect information you provide directly, including:
- Name and contact information
- Account login information
- Health concerns, symptoms, case notes, and care timelines
- Medical record uploads or related documents
- AI chat messages and advocacy prompts
- Provider notification drafts
- Escalation report drafts
- Communication preferences
- Account deletion requests
- Technical information such as device type, app activity, and security logs
Health Information
Some information entered into HEARD may be considered sensitive health information. We use this information to provide app features such as case logging, symptom documentation, AI-supported advocacy preparation, medical record organization, and escalation drafting.
How We Use Information
We may use information to:
- Provide and improve HEARD features
- Authenticate users
- Maintain account security
- Store user-created health documentation
- Generate advocacy summaries or draft communications
- Support medical record uploads and secure file access
- Respond to support requests
- Maintain audit logs and security records
- Comply with legal, regulatory, and safety obligations
AI Features
HEARD may use AI-powered tools to help users organize information, prepare questions, summarize concerns, and draft advocacy language. HEARD does not use AI to diagnose, treat, prescribe, or replace licensed medical care.
Users should review AI-generated content before relying on it or sharing it with others.
Sharing Information
HEARD does not sell personal health information.
We may share information only when:
- You choose to share it
- It is needed to provide app functionality
- It is required by law
- It is necessary to protect safety, security, or legal rights
- You authorize sharing with a caregiver, provider, advocate, or other recipient
Data Security
HEARD uses safeguards designed to protect sensitive information, including authentication, access controls, encrypted transmission, private storage, signed file access, and audit logging.
No system is 100% secure, but we work to protect user information and limit access to authorized users only.
Account Deletion
You may request account deletion through the app or by visiting:
myheardapp.com/account-deletion
Once requested, HEARD will process deletion according to applicable legal, security, and operational requirements.
Children and Minors
HEARD is not intended for unsupervised use by children. Minor-related features, if enabled, require appropriate parent or guardian involvement and consent.
Contact Us
For privacy questions, contact: